WE ARE OPEN FOR BUSINESS!!
Please read the following updated information (3/25/20) in regards to
the COVID-19 coronavirus and how it will affect our services.
We at Kennebec Veterinary Services realize these are unprecedented times in all of our lives. For generations, KVS has been there for your pets to keep them healthy. Given the current corona virus (COVID-19) situation we are changing the ways in which we interact with our clients. We want to do our part in helping slow the spread of the corona virus. This change is both for your safety as well as the safety of our staff.
As of 8A.M. this Thursday, March 26th, we will be shifting our normal routine to a model of “curb side” service, except in extenuating circumstances. What this means for you, our clients, is the following.
We will continue to offer appointment times for all veterinary visits, be they routine care, surgery or more urgent cases, but we will limit human access to the building. We respectfully ask that when you arrive in our parking lot that you stay in your vehicle and call the clinic at 465-8300. A receptionist or technician will “check you in” for your appointment by taking a history over the phone and confirm what services will be needed. A technician will then come out to get your pet from your vehicle and bring it inside for care while you remain in your vehicle. Once the services are completed, a receptionist will call you with the charges and you can pay over the phone with a credit card or Care Credit or prepare payment to be collected when the staff member returns your pet to your vehicle. During the course of the exam or treatment, the doctor may call you with any questions or concerns.
While this arrangement may seem unusual, these protocols are designed to ensure our mutual safety. In certain circumstances, a client will be allowed into the clinic but we respectfully ask that they abide by the guidelines established by the CDC, such as practicing ‘social distancing’ to help minimize the chances of viral spread. In general, we will limit the number of people within the office at any one time to only one client per pet and only one at a time.
KVS has instituted enhanced sanitation protocols to try and protect you, our clients, as well as our staff from exposure. These restrictions will remain in place until further notice, based on guidance of the CDC and the State of Maine.
All pets must be safely confined to a carrier or on a secure leash to be brought into the clinic. Animals that are “difficult”, aggressive or have a history of needing special precautions such as being muzzled for exams or treatments may need to be rescheduled until business resumes as normal.
We thank you in advance for your understanding, patience and cooperation in these efforts. We will do our best to make this transition run as smooth as possible, but some delays may occur. Stay safe and we will get through this together!
Kennebec Veterinary Services, Inc. in Oakland, Maine, has been Central Maine's trusted animal clinic for more than 80 years, providing the finest veterinary services for our four-legged friends. Our fully staffed, state-of-the-art clinic provides comprehensive wellness, surgical services, dental care and nutritional counseling for our patients. Plus, we're conveniently located right off the interstate. Come see why we've been providing the finest in veterinary services for more than 80 years!
If you have an emergency with your pet outside of our normal business hours, please contact one of the following emergency clinics. (Clinics with a * next to the name are available for emergencies 24/7, while the others are generally available weeknights, weekends and holidays.) We urge you to call them prior to transporting your pet.
Area Veterinary Emergency Service Providers:
Eastern Maine Emergency Veterinary Clinic, 15 Dirigo Dr. Brewer, 207-989-6267
Animal Emergency Clinic of Mid-Maine, 37 Strawberry Ave. Lewiston, 207-777-1110
Mid-Coast Animal Emergency Clinic, 191 Camden Rd. Warren 207-273-1100
* Animal Emergency & Specialty Care, 739 Warren Ave. Portland, 207-878-3121
* Maine Veterinary Medical Center, 1500 Technology Way, Scarborough, 207-885-1290
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Trusted Animal Care
We are here to meet the needs of your pets. It is our pleasure to serve you and the furry members of your family. Appointment times are available five days a week, however we realize that pets do not plan illnesses or injuries, and emergencies arise. We will do our very best to accomodate you as quickly as possible! If you are unable to keep an appointment, a call is much appreciated. For your pet's safety, we require that animals be placed on a leash or in a carrier when coming into the clinic.
At Kennebec Veterinary Services, Inc., we treat your pets like the valued family members they are.
Dr. Paul Smith
Oakland Veterinarian | Kennebec Veterinary Services, Inc. | 207-465-8300
36 Highland Drive
Oakland, ME 04963